“We were a party of 6 in 3 different rooms. Helen at the front desk was amazingly nice and extremely helpful with check-in. Breakfast was full of variety and quite good. And the staff were great. The rooms and bathroom were a decent size, cleaned every day and had a nice view. Parking was literally right across the street and the hotel is centrally located by Times Square. Would definitely stay there again and would highly recommend.”

“I waited to post my review due to needing to deal with the “owner” of this hotel. There’s was a mouse in our room and the hotel staff basically said oh well deal with it. I had to act a complete fool ( remember the police station is next door) before they would give us a different room. Then, the “very intelligent woman at the front desk” tried to give us the room directly next door like mice do not crawl and live in the walls. I had to act ugly again, called corporate and still nothing until I threatened to walk next door to the police station. We were finally given another room, but guess what… The cleaning people tried to walk in my room at 7am to “clean the room” I was beyond livid at this point. I tried to find the person that did it but I did not have luck and the intelligent woman at the front desk (same woman) would not give me answers or apologize for the staff coming in my room at a ridiculous hour of the day. Overall do not stay here. The owner is a piece of *** and he has the employees trained to do whatever he says. I almost feel sorry for them because the owner controls them terribly. BTW, I sent this “man” several emails and he did not respond, but had the front desk lady tell me they could not switch my room nor offer a refund… We caught pics of the mouse. Avoid room 514 at all costs. The mouse is bold and does not care that people are in the room. It’s weird the review will not allow me to posts pics of the mouse…”