Experience Paradise at whala!bávaro in Punta Cana, Dominican Republic

whala!bávaro

Los Corales, El Cortecito, Near Los Corales Beach, Punta Cana, NA 23000, Dominican Republic

Rating

3.2

Price Level

Rooms

212

Pets

Dec

whala!bávaro, Punta Cana

whala!bávaro

This complex is located just 50 m from the main beach, in the Cortecito area of Bávaro, in the east of the Dominican Republic. Bávaro is known for its stunning beaches. The property lies only 15 km away from the international airport of Punta Cana. whala!bávaro is a lovely beach hotel in Punta Cana with convenient facilities for relaxing, including soothing swimming pools and charming dining option. Set in a prime location of Punta Cana whala!bavaro Hotel puts everything the city has to offer just outside your doorstep. The hotel offers a wide range of amenities and perks to ensure you have a great time. To be found at the hotel are luggage storage Wi-Fi in public areas airport transfer family room BBQ facilities. Some of the well-appointed guestrooms feature towels television LCD/plasma screen mirror smoke detector air conditioning. Enjoy the hotel's recreational facilities including golf course (within 3 km) outdoor pool diving fishing spa before retiring to your room for a well-deserved rest. Friendly staff great facilities and close proximity to all that Punta Cana has to offer are three great reasons you should stay at whala!bavaro Hotel.

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Overall

3.2

695 reviews

Customers Review

Cleanliness 3.5

Comfort 3.5

Neighborhood 3.7

Amenities 3.2

Condition 3.2

Recomendation 100%

“Cleanliness is a big issue. Food dropped on the ground poolside that I stepped on, bathroom showers are not suitable (slimy tiles and built up rust and calcium on shower head, handles), bad odor in washroom once during the day, pool walls and floor have dirt buildup and the water has excessive chlorine. The service at the buffet isn't consistent (when I went outside of rush hours I wasn't offered water), lack of towels in the rooms. Bar doesn't have premium spirits so keep in mind. Lack of variety in the food and leftovers used as often as possible. My last lunch had excellent service and the wifi is very good (I used for work), so 2 stars. Glad we were only stopping through. I would not recommend if you are a foreigner or aren't used to thrift resorts.”

— Ryan Balkissoon

“Hotel was okay.Rooms are dated and the food wasn't great.Not a lot of choices on the buffet.Staff are friendly but most of thebartenders didn't know how to make the drinks on drink menu. Great location and right on the beach.”

— Donna Trovarello

Overall OK, 3.2

Cleanliness 3.5

Comfort 3.5

Neighborhood 3.7

Amenities 3.2

Condition 3.2

Recomendation 100%

Ricardo Neira

Jun 29, 2022

Habitación con mal olor, el agua de la ducha es salada y de mal olor, poco tratada. No disponen de parqueos, hay que rogar por conseguir un lugar y que no te bloquee otro carro como pasó en mi caso. La playa llena de sargazos y las piscinas al ser pequeñas y al haber tanta gente se ven muy sucias. Cuidado muchos buscavidas en la calle del hotel.

Gionara Regina Leão

Jun 22, 2022

Por ter muita gente tudo é na correria... Tem boa comida mais nem sempre conseguem repor com a rapidez necessária. Falta um pouco de indicação de onde é o elevador, áreas comuns de onde é o banheiro... E na correria ficávamos com informações atrapalhadas dos funcionários...

Hélio Dornelas Dornelas

Jun 15, 2022

Hotel muito bom. Quartos com cheiro forte de enxofre, possivelmente devido ao local ser próximo ao mar e ter muita decomposição de matéria orgânica no solo. O bar próximo à praia é modesto mas da pro gasto. O restaurante onde servem o almoço e café da manhãé muito bom. As refeições dao muito boas, possuem uma grande variedade de opções.Local limpo, bem iluminado, boa localização, funcionários bem educados.Recomendo.

Gih Severini

May 29, 2022

Água do chuveiro, piscina e torneira é água salgada! Ficamos no 3° andar e fedia MUITO mesmo, não tinha condições. Comida sem sal, a única coisa que salvou foi o macarrão pois é feito na hora. Várias variedades?? sim, mas de qualidade baixa. Pelo preço que pagamos é Ok, mas agradeço MUITO por ter ficado somente 1 dia no hotel. Praia cheia de sargaço!!De resto é tudo tranquilo, funcionários excelentes!!

Florencia Riquelme

May 29, 2022

El staff del hotel muy amables,serviciales y respetuosos, especialmente Katty.Deberían tener un salario mayor, se lo merecen, rozan con la esclavitud, muy triste! Todo muy limpio! En relación precio/calidad está muy bien. Si volvería a elegirlos! La comida debería haber más variedad de carnes de Res.

Nicole Micaela Peralta P.

May 29, 2022

Le pondría 5, porque el personal es muy amable y todo estaba muy bien. Pero gracias a las limpiadoras que nos robaron 50 dólares de adentro de la billetera que estaba colgada en el ropero dentro de una campera con cierre le pongo eso, y ojalá pudiera haber hecho más. No vayan a este hotel porque encima tenes que pagar 3 dólares por día por una caja fuerte, pasan estas cosas y quieren recompensar con sushi o una habitación mejor. Horrible pero bueno, la gente de recepción y los mozos DIVINOS! Vale la pena ir por ellos y su atención, pero las limpiadoras terribles encima que limpian horrible.

Manpreet Singh

May 29, 2022

We were just there for 6 days , our visit first time to Punta cana went really well, specially with this resort good food, friendly service was provided all the time, they even let me check out at 1 pm.

izan Amor fernandez

May 29, 2022

He de decir que antes de llegar a este hotel y leer las reseñas ,yo y mi pareja veníamos muy asustados por lo que nos fuéramos a encontrar , y la verdad, todo superó nuestras expectativas. Está claro que hay mejores hoteles en la zona. Pero en whala el personal nos trató excelente ,la comida la sentimos bien, y las instalaciones también están bien. Nuestra habitación con vistas al mar fue una auténtica pasada ,la limpieza en la habitaciónera diaria . El sky bar es lo mejor del hotel. La única pega que puedo poner es el agua salada en la lavabo y en la ducha. Por lo demás nos vamos muy contentos de nuestra estancia en este hotel!

Sandra Leckie

May 19, 2022

The service was very good, the staff were attentive, pleasant and very helpful. A few of them were amazing. We were given an unexpected upgrade on the rooms at no extra charge. The rooms were clean and nice with a balcony, overlooking the ocean. We were a family of 8 and were given three rooms all on separate floors which was a bit surprising but we managed. There were some water/bathroom issues but they were handled. The food was average to good with a few special themed dinners that we liked a lot. Snacks were not great except for the French fries and pizza most of the time. We loved the pools especially, and the beach was very nice. We had no problems getting beach chairs at either place. We would have liked to have seen the bar closer to the third pool open but we enjoyed the walks and pretty grounds while going to the next closest. We liked that it was smaller and less busy than some of the places we've been. That was actually an unexpected plus. Our family ranged in age from 13 to 74 - we all enjoyed our vacation at the Whala Bavara very much.

Daniel Peñaloza

Apr 29, 2022

The hotel is very basic and the rooms need some update. The bathroom looks old and really needed some fixes in the shower. Snacks were pretty bad and the service in the beach bar was slow. It's cheap for a reason. If you can pay a little more for a better experience, do it.

Hamdi Erturun

Apr 29, 2022

I knew this place was not going to be great because of knowing what I am paying, but did not expect THAT HORRIBLE!!! Bad prepared food anywhere including snack bar, How do you screw a hamburger!!! Not even a good soup at the buffet!! A lot more to say but no time !! When I asked for a supervisor I was told 2 supervisors who were there had just quit!!! So see your other options before picking this hotel!!

Sofia da Rosa

Apr 29, 2022

Horrible food and customer service. Food made me extremely sick. Vomiting, diarrhea, excruciating stomach and body pains. Went to urgent care and the staff were incredibly rude and wanted to hold me for 3 days and charge me $5000 US. When inserting the IV the nurse did not look like she knew what she was doing. She inserted it aggressively 4 separate times because she couldn’t find a vein. It hurt like hell. Prior to getting a room I asked two women who were here for holidays how long the wait was. The woman had broken her arm, got there at 11:30pm in excruciating pain, staff refused to help her until they got her credit card number and deposit. She sat in pain for 4 hours until somebody helped her and they ended up being there till 5am, which is when I had arrived. Staff at Whala are rude, if you’re a young woman you will be harassed and hit on when you speak to a man be it staff or local. If you have daughters do not let them wander alone. The food is disgusting and not properly cooked. The furniture in the rooms look very cheap, dirty. Overall I had a terrible experience and all of the negative reviews I have read coincide with what I experienced. I will never come to the Dominican again, if you do visit the Dominican do not stay at this resort and do not trust anybody.

Andrea Sanz

Apr 29, 2022

Ojo con la comida, no la lavan bien, segundo día y a urgencias con cólicos por contraer el virus de Ameba por una lechuga. Moho en la duchas, la puerta del balcón no cierra y la música de la animación está 12h sonando. Hotel barato que ha salido caro. 1200€ la consulta de urgencias. El personal muy amable.

Rosemary Lopez

Apr 03, 2022

The cheapest in Punta Cana and for a reason. The parking is horrible. There is none and there is only one small roadway in and out of the hotel. It was flooded when I stayed. To leave the hotel at night, we had to wait 30 minutes because of a bus coming into the street. The check in was another 30 minute wait and to checkout was a long wait as well. The beach is close, breakfast was great and the rooms were clean. If you can put up with the rest go for it.

Eduardo Machado

Mar 29, 2022

Worst hotel I've ever been, I don't recommend it to anyone Pior hotel que ja estive , não recomendo a ninguém.

Oaom

Mar 29, 2022

En general: la comida es variada, las instalaciones del hotel están bien, tiene una excelente ubicación, la atención de la mayoría de las personas del restaurante en especial la de alirio es excelente; sin embargo las personas de los bares, limpieza y la señora que organiza las atracciones nocturnas es pésima. Sobretodo está última quien organiza los eventos para ella misma, ya que coloca música para bailar con los amigos y se olvida de los visitantes.

Lorraine Brito

Mar 29, 2022

Utilizei o Day Pass, custou 20 dólares/dia.Estrutura do hotel ótima, piscina com borda infinita, área com acesso a praia. Boa localização. Os funcionários são simpáticos e solícitos.Apesar disso, o único petisco disponível durante o dia é batata frita e hambúrguer. Os drinks não são bons. O almoço tem poucas opções.

Gabriel Corrêa

Mar 29, 2022

Resort interessante, possui uma piscina com borda infinita (sky bar). O resort tem faixa de areia privativa.

Mario Fernando Torres

Mar 29, 2022

Estuve 4 días, interminables, la comida es horrible, horrorosa esos embutidos, se nota que es lo más barato. No se pueden ni probar... Eso no es comida, muy muy caro para todo tan malo. Estoy enfermo del estómago hoy todavía y ya pasaron 2 días. El agua no es potable y con eso hay que bañarse, es salobre, no hay jabón...te dan una manteca "que cuida el medio ambiente" y después de que has pagado...te dicen ....ha...whala...no hay devoluciones.... bárbaros es que son. No vayan a ese hotel... El aire acondicionado esta directo...no descansas... En el baño había pelos hasta enredados en la manguera para bañarte,No te dan servilletas, no te dan agua si no la buscas...la loza está siempre sucia y dónde está la comida siempre hay moscas...que hasco acordarme.....

Cristian Rojas

Mar 29, 2022

Estuve 7 días . Hoy volví a bs.as ... La verdad que para mi estuvo todo perfecto ! ... Los empleados de todas las áreas muy amables.. en relación precio/calidad es muy completo.. leí comentarios del agua salada para bañarse pero por esas zonas es común eso, te dejan botellas de agua para lavarte los dientes (para mi gusto no es negativo) ... La habitación muy limpia... La gente de seguridad también muy amable.. comida, tragos, snack .. para mi esta todo perfecto hay mucha buena onda... Volvería a ir sin pensarlo ..

Donna Trovarello

Mar 01, 2022

Hotel was okay.Rooms are dated and the food wasn't great.Not a lot of choices on the buffet.Staff are friendly but most of thebartenders didn't know how to make the drinks on drink menu. Great location and right on the beach.

Kalen Wilson

Feb 23, 2022

Great all inclusive Value. I enjoyed the kayaks included at the beach. Several different pool areas. Must enjoy the roof top infinity glass sided pool overlooking the Beach. Overall decent food for the value. Do reserve the included private dinner well in advance.

Karime Salomón

Jan 23, 2022

Nice place, all swimming pools clean, variety of food. Beach near is warm. The service is great all people was really kind in the hotel with us.

Diogo Ranalli Prado

Nov 29, 2021

O hotel é razoável, mas as comidas e bebidas são horríveis, a nota três só porque tem uma piscina razoável e em cima uma piscina com borda infinita com vista para a praia.

Solange Amorim

Nov 29, 2021

A água das torneiras é muito ruim, salgada, com cheiro desagradável. Fora isso, só tenho elogios. Instalações e diversão (toda noite) ma-ra-vi-lho-so e a simpatia dos funcionários???? Nota 1000.

Zelenia

Nov 18, 2021

Es lo peor, de lo peor… Definitivamente!!!!

Iran Carlos

Nov 11, 2021

Ótimo lugar, ótimo clima e com pessoas muito receptivas.

Andjela

Nov 11, 2021

good place for me, but, I was only on the roof and take a drink(s) 🤓 prices are pretty good, not expensive. and I catched one of the most beautiful sunsets in my life 😍 staff are great, they made so good cocktails and they are so kind, and funny 👍🏾 👌🏽 I had a great time there. So, if you like ocean and palm trees view just go ahead!

Matika Watts

Nov 11, 2021

The Food wasn't very good and they should post on the Website that they use Salt Water on the property. Johanna at the front desk was very nice and helpful.

The Gourmet Deli

Nov 10, 2021

I am here right now. The furniture looks like it came from the garbage however clean linens. I went tobthe snack bar . You know all-inclusive...French fries or a bun with tomato and cheese on it. I haven't been here 3 hours and I want to go home. The beach is actually in the other side of the other whala hotel. You have to walk about 5 to 7 minutes and pass through the other hotel to get to the beach. The paint and paint and paint to make things look new is so layered you can count the years like a tree stump. I can't go lower than 1 star but I would if I could

Ana Paula Asse

Nov 04, 2021

Péssimo!!! Não recomendo. Mal cheiro de esgoto, sujo, velho, sem manutenção, não tem estrutura de resort. Classificação completamente errada no site.

Nairoby Elizabeth Vigo Mesa

Nov 04, 2021

Una excelente atención por parte de la recepción,en especial por el encargado de esta área Ernesto Melo y la Gerente de Ventas Mónica Martínez. Bonitas instalaciones y por lo general, buen trato de todo el personal.Muchas personas en el snack pueden retrasar el tiempo de entrega del servicio, pero no es razón para ser groseros con los clientes. Algunas habitaciones con objetos en mal estado, o mal olor.En conclusión: Disfrutamos la estadía en el hotel.

Millonarios del siglo XXI

Oct 28, 2021

Un hotel pequeño pero muy bonito Su hamburguesa una de las mejores que eh probado sus papás realmente muy crocantes

Cesar Contreras Peña

Oct 28, 2021

Tiene par de detalles que resolver...El tema del olor a cloacas qué sale por algunos lados de las instalaciones y el agua limpia para bañarse es salada como si viniera del mar.Las bebidas alcohólicas le falta variedad solo preparan tragos con bebidas artesanales.De resto estuvo bien la atención del personal hacia los visitantes. Las instalaciones son bonitas y mucha seguridad.

Katia Juliana

Oct 18, 2021

Hotel excelente!! Ótimos funcionários, como:Jeury, Delvi, July, Jhon e Santa!! Todos muitogentis e atenciosos. Foi uma estadia ótima e divertida!!!

Richard Gomes

Oct 18, 2021

Llegué el viernes el aire no servía y dormí sin aire ese día y me lo arreglaron el sábado es el único detalle, lo demás para mi, estuvo excelente, buena comida, buen trato, buena animación, todo muy bueno...

Sue German

Oct 18, 2021

Terrible..terrible..terrible... some staff was super rude...the sink and bath water was horrible with a salty dirty taste andawful smell...toilet you have to hold down to flush... tv didn't work...the buffet was ok but expected more since a resort... no towels or sheets in room... and was asked to pay $500 peso to get a pool towel (nonrefundable)No parking..you have to park in local street and they are not responsible if your car gets broken in too or damaged..No cameras so if something happened you just on your own.. no security walking around to make you feel safe....Flies constantly in food... Best part of resort was pool...and breakfast..NOTHING ELSE... I WOULD NOT RECOMMEND this location. They should have charged 30 dollars for the weekend of how terrible it was..and that's still paying too much

Ryan Balkissoon

Oct 18, 2021

Cleanliness is a big issue. Food dropped on the ground poolside that I stepped on, bathroom showers are not suitable (slimy tiles and built up rust and calcium on shower head, handles), bad odor in washroom once during the day, pool walls and floor have dirt buildup and the water has excessive chlorine. The service at the buffet isn't consistent (when I went outside of rush hours I wasn't offered water), lack of towels in the rooms. Bar doesn't have premium spirits so keep in mind. Lack of variety in the food and leftovers used as often as possible. My last lunch had excellent service and the wifi is very good (I used for work), so 2 stars. Glad we were only stopping through. I would not recommend if you are a foreigner or aren't used to thrift resorts.

Chris MB

Sep 26, 2021

This is a very good resort which can become overloaded on the weekends as many locals arrive. I would recommend visiting during the weekday when there is sufficient staff and it's a totally different experience. Elias the main restaurant supervisor is a big standout and you will get to know him as he provides excellent service

Joao Victor Clemente

Sep 18, 2021

Não pode ser chamado de resort. O almoço e janta ainda passam, mas o lanche.... foi o pior da minha vida, se puder, não fique nele.

Allan Kardeck Oliveira Neto

Sep 18, 2021

Quando visitei este hotel fiquei encantado com as acomodações que, diga-se de passagem tem acomodações pé na areia e o não pé na areia. Muita gente dificulta acesso aos alimentos.

Gabriel Reis

Sep 18, 2021

Não é muito bom. Pelo preço compensa mais ir a outros lugares com praticamente o mesmo custo e mais conforto.

Ivan Kristo

Sep 13, 2021

Thank God my credit card wasn't accepted here. Day after it was accepted without any problem in hotel Impressive Punta Cana. Me and my wife booked this hotel for 6 nights. We spent only 1 night here. Hotel looks nice from outside until we entered the room. Ceiling ventilator was moving like crazy, we felt like in any moment it's gonna fall down on us. Air condition remote was not in the room, staff came and brought a bag full off remotes and it took him 10minutes to find the correct one. The bathroom was even worse. Filthy toilet seat, shower even worse. Rusty head shower with layers of dried water on it. No clean water, at some time there was no water at all. Water isn't clean to take shower, smells crazy. For breakfast there were leftovers from dinner the day before. I think the room number was 5406. Don't know how the other rooms look like but our was like a horror movie scene. Thank God we stayed only 1 night in that hotel.

Andry Isaac Hernández

Aug 18, 2021

Mala administración desde el lobby, muchas malas experiencias lo peor es que EL AGUA ES SALADA EN LA PISCINA, EN LA DUCHA Y EN EL LAVAMANOS. Lo cual no te permite bañarte bien porque el cansancio del viaje no se te baja por no tener agua dulce para bañarte bien. En los restaurantes hay que hacer filas largas y para no alargar el cuento pues tuve que irme al otro día y perder mi inversión en dinero que hice. Un fiasco!!

André Müller

Jul 15, 2021

Vou ser justo na avaliação o que é bom é bom, mas o que não é... Atendimento Recepção: Varia, existem atendentes prestativos outros parecem estar com raiva ou não querer atender. Quartos: Ficamos no quarto 1303. Lá vamos nós... o quarto é grande porém mal acabado, paredes grosseiras, uma sala com um sofá "perdido" faltando detalhes, um ar condicionado na sala, e no quarto um ventilador de teto. O quarto com lâmpadas queimadas, o armário com o frigobar quebrado na dobradiça. No banheiro água SALGADA no chuveiro e pia. Falta água na parte da tarde e os atendente dizem que é pelo tratamento. Piscinas: Boas, sem reclamações. Bares: Muito bons para quem contrata tudo incluído, pessoal divertido e prestativo. Nota 10 aqui. Restaurante: A parte que mais gostei deixei pro final que é o restaurante. Comidas variadas todos os dias, pessoal cuidadoso no preparo, sempre repondo pratos que acabaram e de um paladar muito agradável aos brasileiros. Nota 10 aqui novamente. Praia: A praia esta em um anexo do hotel, quem ficar na parte 1 do hotel precisa sair, andar alguns metros na rua e chegar na parte 2, onde encontra um snack bar, mesas e cadeiras de descanso e a praia. Limpa, com presença de algas como quase em todas praias de lá. Pessoas: Não é um hotel muito sossegado, em alguns momentos gritarias e falações altas nos bares e arredores, os animadores dão em cima das mulheres e as vezes são inconvenientes. Então animadores... nota ZERO, não gostei mesmo de vocês! Se as observações negativas não forem empecilho este é um hotel com ótimo custo beneficio, agora se os pontos negativos desagradaram, busque outra alternativa pois percebi ele é os extremos, ou é ótimo em algo ou péssimo.

Evelyn Passos

Jul 15, 2021

Essa é a avaliação mais sincera que vocês verão desse hotel aqui, porque existem muitas pessoas que querem pagar 1 e cobrar 10 do Hotel. Dentro do proposto o Hotel cumpre muito bem a maioria dos quesitos. Tem alimentação o dia inteiro (manha/tarde/noite) e das mais variadas coisas, o cardápio de almoço e jantar é beeem variados além de ser tudo muito fresco e feito na hora. A limpeza do quarto e do Hotel também nao foge do esperado, tudo muito arrumado. As piscinas são excelentes e os bares também, os drinks poderiam ser melhor mas nada que desvalorize o lugar. O atendimento é excelente, todos sempre dispostos a ajudar e atender, cumprimentam quando passam e sorridentes. O wifi é fraco mas funciona razoavelmente bem. Só tem 2 coisas que poderiam ser melhores: o frigobar, que pelo menos o meu, só teve 2 garrafas de água no primeiro dia e nunca mais foi reposto e o banheiro. Nós do Brasil temos que agradecer muito pela nossa água porque a água do lugar é horrível e salobra mas isso não é exclusividade desse hotel, toda Punta Cana parece ter problemas com saneamento básico, o maior problema do banheiro é que ele é muito apertado, pequeno e o chuveiro tem uma pressão muito fraca... depois de alguns dias isso faz bastante diferença. Uma dica é deixar o chuveiro aberto por um tempo pro cheiro ruim passar e usar hidratação no cabelo todos os dias.No mais é isso. Fui em casal e recomendo muito se você quer ir pra curtir os passeios e não ficar tanto no hotel, ele atende 100% as necessidades.

Elida Escoboza

Jul 14, 2021

El restaurante me encantó la comida el bufet no tanto no hay mucha variedad los empleados excelentes pero las piscinas con agua de mar el baño agua de mar salada es muy incómodo no tener el privilegio de utilizar agua dulce el hotel tiene todo cerca hay que salir a la calle para ir ala playa o al snack lashabitaciones hermosas higiénicas no ponen el rico café UF que decepción cuando amaneció y no havia café esperar a las 7 al desayuno las necesitas con 3 botellitas de agua nada de soda el hotel es bueno ¿si volvería? Preguntaría primero por el café y si cambiaron el sistema de el agua salada de las piscinas podrían dejar 1 para el que se siéntate Agusto para mi que la cambien toda de agua dulce buen hotel

Leoric Matos

Jul 08, 2021

Bedrooms that are not VIPs are not what you would expect. Some AC units are old and may not work properly, but hats down to service all around which is why the 4 stars. You can only park on the street, but nothing will happen to your vehicle.

Leoric Matos

Jul 04, 2021

Legend of The fall

Jul 01, 2021

Definitivamente un hotel 4 estrellas donde llegue con muy bajas expectativas debido a muchos malos comentarios , pero valió mucho la pena , comida prácticamente todo el día , una playa muy hermosa , bebidas muy buenas , sky bar fue lo mejor por mucho , check in prácticamente desde que llegue a la 11 am y el check a las 11 am igual pero te quedas allá hasta las 3 pm .único malo era que había que pagar por lo que consumías en el sky bar , pero si lo que quería era disfrutar de la vista y darte un chapuzón era todo tuyo y si el agua de las piscinas era salda al igual que la del baño es filtrada y te acostumbras cuando pasan los días 4/5 porque no tenía mucha variedad en su comidas , pero para el precio de este Hotel esta muy recomendable .

Yohanna Matos

Jul 01, 2021

Es un hotel muy pequeño para la capacidad que dicen tener. El protocolo que han adoptado por el covid es un desastre, la comida MUY mala, el personal no es amable y no tiene vocación de servicio al cliente, no hay nadie quien ponga orden o haga cumplir las reglas, para comer en el snack se hace una fila de media a 1 hora, en definitiva no volvería.

Maria Mercedes

Jul 01, 2021

Nunca hubo un programa de actividades y entretenimiento. El agua salada en las duchas, el televisor casi nunca funcionó, la comida horrible (no apta para personas). Lo positivo trato amable en su mayoría de personas.

Lailah A

Jun 28, 2021

This hotel was OKAY. They were definitely more bad’s than good. The bad thing is my friend’s and i kept getting cat called by the STAFF! Also, the water is very salty for the showers and the pools. The shower head would splash everywhere making a flood outside the shower. And near the beach there was a little bar where you can get food and drinks and the food were DISGUSTING. The pizza’s were soggy, the hot dog’s were raw and the burgers were burnt! The good thing is the pools, they were pretty fun. And the buffet was amazing. And we also got to do a lot of activities! So overall I would say it’s an OKAY hotel.

Manuel Franco García

Jun 24, 2021

Recepción es muy amable y atenta los camarerossolo pude contar a dos que se tomanel trabajoen serio y por ciertolos más veterano las camarera solo utilizanel tiempo para quejarseen general una pena de serviciootros pidiendo a los hombresque se pongan las mascarilla y el hablandocon dos mujeres sin mascarilla una pena el servicio y la poca educaciónyo llevósiendoclientede esta compañíamuchoaños y prefieroboca chica la de antes jamásvolveréa punta canaa este restaurante. Y la comidauna pena la calidad y variedadprefieroboca chicay si el próximoaños es asin en bocachicaserá el último que considere ir de nuevoesa es mi opinión

Gustavo Cardona

Jun 19, 2021

Super friendly staff. Hotel on point! Edwin in the sky bar made all the difference, what a great service! The water on the other hand was not the best, quite salty.

Wellington Batista

Jun 15, 2021

Muito bom

Psicóloga Bruna Côrte

Jun 15, 2021

Hotel ótimo Funcionários excelentes, mas precisam melhorar a qualidade da alimentação no local

MeyLing Ramos

Jun 15, 2021

El lugar es muy lindo... Las habitaciones están cerca de todo... Y las personas que atienden son muy amables y siempre dispuestas a solucionar cualquier inconveniente. El agua de las 5 piscinas es salada e incluso en la ducha y los lavamanos también es salada. Nos suministraron botellas de agua mineral a diario. La comida tiene variedad pero en cuanto a embutidos y postres no la tienen. Solo cervezas, cocteles de todo tipo, vodka y Ginebra. El restaurante de comida japonesa es un servicio adicional al hotel se debe pagar por ese consumo. Las habitaciones muy cómodas con nevera ejecutiva y solo agua. NO PUDIMOS BAÑARNOS EN LA PLAYA NINGUNO DE LOS 3 DÍAS MOTIVADOS A LA INVASIÓN DE ALGAS MARINAS (su que la limpian no se puede bañar). Realmente la vista de la piscina en el 5to piso es algo hermoso y sublime, pero existen muchas cosas por mejorar.

Harold Carvajal

Jun 15, 2021

Beautiful resort, clean all over. Great restaurants especially the Suaño Restaurant. People here is amazing, helping you at all times. Room service is amazing. The people at front are amazing, ask for Joan and he can help you with excursions.

Vicky J

Jun 04, 2021

The beach at this resort was not in swimming conditions. Color brown and seemed dirty. The water in the rooms for showering and necessities was salty. The pools were also salty.🙄 The food gave my son and I stomach pains. The good part of the resort was the customer service. Check in and out was fast and easy. The pools looked pretty, 5th floor pool was nice. Needs to be cleaner though. 😒

Ian Flores

Jun 03, 2021

For the most part this hotel was okay...the location was the best part of the hotel, but you pay for what you get. I would not say this is a 4-star hotel as the "buffet" is all side foods and barely any meat or main dishes. They also didn't even have enough towels for us. I asked for 2 towels for almost 3 days because they "ran out". 1 minute walk to the beach and the pools do their justice. The Drinks on top of that have barely any alcohol and are hit or miss. The bartenders seem to be angry all the time. 3/5 for sure. There is definitely better "all-inclusive" resorts better than this.

Aries Diamante

May 26, 2021

I stayed at the building in front of the beach and although it was comfortable the water wasn't always running when I tried to use it. Not sure if it happens in all rooms but I definitely was not expecting that. The endless pool on the roof os definitely a plus but those drinks and food at that bar are not included in the all inclusive package. Other than that it's an alright place to stay and not overly pricey.

Rodrigo Lauriano

May 15, 2021

Muito bom, porém na torneira e chuveiro a água é com sal... Restante nada a reclamar...

Yentl Carolina James De La Cruz

May 15, 2021

Deben mejorar el jabón y el shampoo de los clientes en las habitaciones, el ambiente se siente muy húmedo, deben ventilar más las habitaciones. No existen parques suficientes para los clientes. Por otro lado, el ambiente es tranquilo y limpio. El supervisor del área de la comida es excelente, vive atento a todo. La comida le daría un 7 de 10.

Andrea Carsin

May 15, 2021

Muy buenas las instalaciones, atención variada, buena comida, linda playa. Lo único que no agradó es que el agua de las habitaciones no es potable. Demás nada. Asean todos los días si así lo quieres. Pasamos 9 días increíbles. El animador Jhon nos hizo pasar días divertidos, los mozos algunos muy simpático. En general todo muy bueno

Antonio Sergio Jesus Vieira

Mar 15, 2021

Hotel sensacional, pé na areia, funcionários atenciosos, comidas variadas, quartos bem aconchegantes.

Empire World Entertainment

Dec 15, 2020

Excellent!!! The resort is very clean, well-kept, the chefs are phenomenal,the buffets are works of art and the food is delicious. The staff is absolutely wonderful, the manager is fabulous. I'd live there if I could. I wouldn't hesitate one second to recommend this place. It's heaven on earth.

Uesllen Ricardo Macena

Jul 15, 2020

Muito bom a gastronomia, bares, piscinas e localização, deixa a desejar os serviços de quarto.

Alexsandro Fagundes

Jul 15, 2020

Lugar ótimo, all incluse bebidas ecomida, limpeza do hotel muito boa.

jeross1313

Recommend

It exceeded our expectations. Food and drinks are included in the hotel price. Plenty of food at each meal huge quantity choices. Free Drinks were vodka and rum dominated which is not our normal...

Samantha A

Highly recommended

First and foremost I want to say Thankyou to the staff (including security Guards) chefs etc ... for being so friendly patient , attentive and always smiling . They reallly made my boyfriend and I...

AngelaSelice

Awesome value, great time

This was my first time at this hotel, and I would go back and honestly recommend it. Beautiful beach, staff were most pleasant and professional,Â everything about the value and experience was great...

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