Worst Western. Very outdated. The restaurant gave me the creeps. Super dark and smelly. My rook stunk like stale cigarette smoke and mildew. While walking through the hallways, it was obvious by the smell that people smoke inside rooms. The door to my room didn't close on its own, I had to force it shut. Kind of a concern considering the type of people who were also staying there. Lots of sketchy characters loitering in the parking lot. The bed felt like it was about 40 years old. I could feel every spring. Hairs in the bathroom and around the bed upon check in. The room didn't get cleaned once during my three-night stay. I give two stars because the water pressure was good.

DO NOT STAY HERE. If I could give this place zero stars I would. First, the hotel grounds are not well kept. The landscape is over grown and there were people outside the hotel openly drinking alcohol when we arrived. I wasn't sure if they were hotel employees on break or just a bunch of random people hanging out. As we parked we noticed multiple families/groups of people who appeared to be living out of their cars and entering the hotel. One car had a TV, small dresser and other household items in the car in addition to an open bottle of ketchup and mustard on the dashboard. Many of these people appeared disheveled. Upon entering the hotel you get hit with the cigarette smell. Our room had blood stained sheets and was just not clean. During our two night stay our room was not serviced once. During one of the nights there was a very loud party either on the first floor or courtyard. The party was from approximately 11pm-6:30am with consistently loud music and people yelling/talking over the music. We also paid over $250 a night (traveled this month – July 2022) which I thought was extremely high for a Best Western and considering the location. Now that I read others reviews and the prices they paid it makes it seem like we were totally scammed. When the “owner” responds to my post, instead of thanking me for my feedback and stating you’ll use it to improve how you service customers, how about take some type of REAL action? Get rid of the crackheads, meth heads and homeless people staying on the first floor. Train and hire employees that care. Attempt to make the hotel look presentable. OR just shut it down all together. This was not a safe place for children to stay, unless you want them to get hepatitis. When customers complain, rectify it instead of passing the buck with blanket statements like “for further assistance, please don't hesitate to let us know”.

I had a great stay. The current reviews made me nervous. But, at the end of the day the hotel was nice. My room was clean there was just a musty smell. That’s the only negative thing I could say. The sheets were clean, bathroom had no mold. The breakfast that came with the stay was tasty both times I had it. All in all I’d go back.

I've never stayed at a Best Western before and the place wasn't bad at all. This hotel had great location near restaurants and a grocery store. LeAnn at front desk was very friendly. Lobby entrance was very clean too. They had a pool and a bar/restaurant. (Bar is always a bonus within a hotel in my opinion!) Unfortunately, the 1st floor hallways smelled like cigarettes which always is a turn off. They also allow pets and some were barking but not too badly. The room was clean and basic. The bathroom was a bit tight as the door was so close to the toilet. The pillows were lumpy. They gave you tickets for complimentary hot breakfast of which you had 3 choices from pancakes, eggs with choice of meat, toast or hasbrown. Cooked to order. It was very good. Or you could pay additional for more breakfast items in restaurant.

I travel throughout New England for work and am a Best Western Diamond rewards member. With the exception of my stay at the Waterville, Maine location my expectations have always been exceeded at every Best Western location I’ve stayed at( have Stayed 20 plus times over the last 7 months). Usually the hotel is clean and inviting, has friendly competent staff, easy access doors, facility smells nice and so on. My experience at Best Western Waterville was far different than what I have experienced at many of their other locations. First, I had difficulty getting into my room as neither key worked, I called to front desk and was told someone would be up with a key that worked. A gentleman came up asked for my 2 keys and tried them( they didn’t work). He then used the key he had and opened the door, he mentioned to me to keep the keys away from electronics ( referencing my cell phone). I let him know I had tried the keys as soon as I arrived at the room( had not taken my cell phone out of my purse to call front desk until after trying keys). Shortly after that, I grabbed one of the hotel carts to bring my work bags up to my room. If you are trying to enter the hotel through any door other than the front with luggage on a cart( good luck). It is impossible to hold the door open, push the cart over the hump at the threshold and actually get inside the hotel(was not impressed). Also, as mentioned in other reviews the hallways and elevators do not give a good first impression and they are smelly( very strong cleaning agent present) as if they are trying to mask some pungent odor. Fortunately the room was surprisingly clean and the bed was comfortable. I was relieved the room did not reek of the smell in the hallways and elevator as I would have had to make other lodging arrangements. On a positive note, breakfast was offered and there was an indoor heated pool. The reason I have utilized Best Western up to this point is that they have offered great amenities. They have offered a clean, inviting space in the common areas as well as individual rooms. This location just was not on par with what I have experienced at other Best Western locations, I’m hopeful I don’t run upon another location like this.

I came to Waterville for a funeral, and needed to bring my dog with me. When I arrived it was pouring rain and there were some buckets in the lobby area. The property is very old, I think about 40...

The only place to stay while in the Waterville area. The rooms are clean the staff is very helpful they have a nice indoor pool and exercise facilty with a hot tub, they have a in house resteraunt...

Everything under one roof didn't have to go anywhere for a drink or a bite to eat, room was clean, restaurant was nice with a good food menu breakfast was free and there were other choices you paid...

I really should have remembered from the last time we stayed here, but I may have blocked it out of my mind. The hallways smelled of cigarette smoke, strange people were sitting outside the back...

Just checked in to come watch my sons football game. Carpet in the hallways old and stained. Room has stains on curtains , walls , carpet and wallpaper is falling down. Phone is dirty and old. Don’t...

The staff in this hotel were friendly and helpful. The guest room was very clean, updated, and very comfortable. This is in stark contrast to the condition of the hallways which were dirty and gave...