“The floor I was on the ice machine didn't work so you have to travel downstairs to the next floor to the ice machine and to the microwave. Ice machine was filthy hadn't been clean since April so ice was only good for sticking stuff into keep cold you could not use it to drink or eat with.Other than that for the most part the hotel was fine the staff was great and it's weird they don't have a gift shop.”

“When I arrived to Miami, I went to Pullman Airport hotel to Check-in and upon swiping my card, the system went down. The front desk said they had to contact IT to get the system back up and made us wait at bar with 2 complimentary drinks. We waited for about 20 minutes and the Hotel ended up having me swipe my card again and charged an additional unknown $244 charge to my account without authorization at check-in in addition to the $150 holding security fee which does not include the $950 amount we paid to stay for 4 days and 3 nights. Called the front desk to discuss the extra charge, kept being put on hold and eventually was told the fees will be put back on my account after 3 days without explanation as to what the additional charges were for. I went down to the front desk to speak to a manger in- person, the manager was on the phone with IT trying to resolve another system breakdown and I was told by front desk help the manager would not be able to speak to me and would have to email or call me back. I called my bank to dispute the charges, all they needed was an access code from the transaction to get it removed the same day, the manager was still not able to assist because the system was down. I am still waiting to get this issue resolved. The pool is 24 hours, last night my boyfriend and I went to swim at 11:00 on after all the havoc to relax a bit from a stressful check-in and discovered 6 or 7 stray cats hanging out by the pool. I am allergic to cats and could not swim with them around sitting on chairs and walking around the borders of the pool. I went to front desk for help, the front desk said someone will come to assist, waited 15 minutes and no one came. We ended up going back to our room without swimming because of the cat hotel happening by the pool last night. I will never recommend anyone to stay here 😡.”