“O lugar tem uma estrutura muito boa porém alguns funcionários são grossos e o atendimento deixa a desejar. A comida oferecida aos tripulantes de navio é péssima. Não tem como escolher e uma vez já esqueceram do meu quarto. Tive que ficar reclamando pra receber o básico já pago pela empresa.”

“***warning video contains live roach** If I could give 0 stars I would. I just checked out and ended my stay early thanks to the nightmare I experienced at the Holiday Inn Miami-International Airport. We booked two adjoining rooms for our party of 4. On our second night at the hotel, while taking a shower we found a giant cockroach on the glass door of the shower. We immediately packed our items and headed for the front desk to check out. Management showed no concern for the pest problem as though this was not an alarming issue. The hotel manager initially offered to give us a different room and some points, and dismissed our concerns about the adjoining rooms. We were told that since the roaches were only seen in one room they would not do anything about our second room. When we refused this offer, we were told that the best they could do for us was to refund us 50% of the room rate, for one night, for one of the rooms. We would be left to scramble and find new accommodations at 10pm for 4 people with a $50 refund. The rooms were side by side, we had the adjoining doors open during our stay and were sharing the space. A reasonable resolution would have been to refund us the remainder of our stay for both rooms. We didn’t ask for a full refund on both rooms just a simple fix for the inconvenience we had to deal with, moving a sleeping 3 year old and finding a new hotel for the night. Of course none of us felt comfortable staying in a different room because where there is 1 roach there are plenty more. The irony is that they left a place card on our nightstand about their commitment to cleanliness especially during a pandemic but when we brung up a serious issue to them they have no intention of resolving it. Anyway, here’s the footage, so that you can decide if this really is the kind of place you want to stay at.”