“We booked this hotel because we thought it was in close proximity to the airport. In reality, it was about a 15 minute cab ride. Not bad but the free shuttle service to the hotel from the airport was a huge headache. The shuttle passed us by twice and we ended up acing to take a cab. Pros: convenient, friendly staff, nice shuttle service to cruise line ports. Cons: -not well kept (dirty floors, and pungent smell in hallway like a urinal cake) - a pretty far drive from nightlife and good dining (had to take a 15 min Uber) -food was NOT GOOD. our reservation of $315 did not include a breakfast voucher (strange) which is fine, but we paid $35 for stale tater tots from the night before, leathery sausage, Luke warm eggs and stale bagels. When I told the front desk about our disappoint with the breakfast at checkout (we only stayed one night) the worker said his manager told him they cannot take it off of the bill because we didn’t let them know at breakfast that the food wasn’t good. I simply did not want to be rude to the wait staff because o know it wasn’t their fault. I’m a millennial so I have FOBAK (fear of being a Karen) so I know this wasn’t the fault of the front end staff of wait staff, but to the hotel manger, PLEASE TAKE YOUR GUESTS seriously when they provide feedback. All we asked for was a refund of our breakfast. :( Overall, I would recommend staying at the Garden Hilton right near this hotel. Much cleaner and more hospitable. I would not recommend staying here. I’m hoping they’ll get back to me and make it right.”

“Tivemos um problema no check in. A máquina de cartão do hotel não estava funcionando e ficamos mais de uma hora no saguão do hotel por falta de vontade das pessoas da recepção.”