Experience Luxury and Comfort at Renaissance Sao Paulo Hotel

Mircea Cristescu

Mar 11, 2023

1

I typically don’t go out of my way to post reviews, but our experience at this particular Renaissance has not been good, and given the good reviews, I think it might be helpful for others to read and maybe temper expectations with this particular hotel. Our experience: We went to check in a bit early upon arrival and were told that although a room was not yet ready, that they would contact us when rooms would be done, find us adjacent rooms (we booked two), and offer us rooms on a high floor (defined as 16+ on their site) as an upgrade was otherwise unavailable despite our Marriott status. And they assured us they would bring our bags to the room. Unfortunately 0 out of those 4 things happened, and the front desk backtracked when we returned to tell us that nothing they said was guaranteed and that the hotel is full and there’s nothing they can do. They guaranteed us they’d bring our bags up once again, which of course did not happen until I called them from the room 45 minutes later. Additionally, I just went on the Marriott website and found that they definitely have available high floor rooms that are book-able for our reservation dates. It’s just sad that they set expectations high and don’t deliver. It’d have been better to under-promise instead and not be disingenuous with the room availability etc. Keep in mind that this hotel is more expensive than 95% of others in São Paulo, so I believe that their service should be commensurate! I love the Renaissance brand but this experience was not good thus far. We have another room reserved for later this week which we are considering cancelling given this whole situation.

Kim

Feb 25, 2023

5

AMAZING STAY! I stay at a lot of Starwood properties and this has truly been one of my favorite. Beautiful hotel (it’s like W level in the states). The staff was so helpful and friendly in every interaction we had. Great bar scene. The sushi restaurant is fantastic. Also the spa is beautiful and was the perfect way to relax. We did not get to use the pool, but looked very pretty. Wonderful hotel through and through.

Mike Lee

Jan 22, 2023

4

The Renaissance São Paulo is older construction, but mostly well maintained. The decor and furnishings are modern enough that you won’t notice the property’s age at first glance. The good: incredibly helpful staff. The bellboy brought my Rappi order up when the elevator took too long to reach me. The club lounge has amazing views and is not too crowded nor full of out of control children. Rooms are spacious and comfortable. Things that could be better: club breakfast is definitely on the greasier side of things. The walls are incredibly thin and you will hear your neighbors singing at 2am should they choose to do that.

Patryk Paletko-Ali

Dec 11, 2022

5

Great hotel with an amazing staff. I had a very memorable stay here. Every single employee was responsive to all my needs and requests. The room was very comfortable and clean. The food was very good, and the location can't be much better as Paulista Ave is just a block away. I highly recommend this property, and I will definitely stay there again.

Wesley Elizabeth

Nov 06, 2022

4

Old building. Generally well maintained. Clean. Comfortable bed and sheets. High floors have great views. Most of the people are great. The hair dryer is better than usual! Huge plus for women. Appreciate it. The lighting in the bathroom isn’t great. The showers are “cabins” - old school, but clean. Drawbacks - there is no heating. They do provide radiators that are good. The elevator waits can be annoying (even through there are 6). The gym is good, in part because it is open to locals to join. It’s always busy when I go and there aren’t really areas for a woman to not be in the middle of all the dudes lifting weights. The bathroom doors often have gaps, which makes so it doesn’t work to steam your clothes while you shower. The breakfast on the restaurant in the lobby is much better than in the club upstairs. The people in the breakfast restaurant are exceptional. Sometimes the rates can be high, and the. I don’t think the value is there. Generally, I like it here. There area is good and nice to walk around with good places to eat.

Christina Koukos

Jan 27, 2020

5

Always a pleasant stay here. Great security, friendly employees always eager to help. Rooms are very clean with bright white crisp sheets and towels to spare. Rooms are generous in size and nicely decorated. Not a very loud neighborhood so you can open windows all day/night. Rooms have mini fridge, and Nespresso coffee maker but no hotpot. No creamers for coffee and no tea offered. Bathrooms are large with full sized bathtub & bidet. Separate good size shower. Bar & restaurants are very good & prices are reasonable.

Vinoo Tahim

Jan 04, 2020

5

Excellent !!! This was the best club lounge I’ve experienced at Marriott. Very helpful and attentive staff. Enjoyed the stay!!

Arin Goswami

Jan 03, 2020

5

Great hotel, amenities were great and I was able to fully take advantage of my Gold Elite status with Marriott Bonvoy. I bought this hotel using my points, which was a lot of fun since I had to pay nothing.

Otto Kroymann

Dec 06, 2019

5

The hotel is very nice. The staff is very friendly and very helpful. But the best feature is definitely the breakfast buffet.

CK OnePlus

Nov 21, 2019

5

Very nice hotel! Great views from the higher floors and a superior gym. A real, proper gym.

stephentI8490DN

Great business hotel

4

Thought the hotel was perfect for a quick trip to Sao Paolo, safety and security was evident in and around the hotel. Room was clean and well appointed. Unfortunately was only for a night but did...

26hectord

Excellent business hotel steps from Av Paulista

5

Only one night, which was a pity. Excellent property, as one would expect from a Renaissance hotel. Restaurants are good. Club lounge is well stocked and the service is beyond reproach. Only downside...

Tribeiro2002

Ok Hotel, they need to be smarter retaining customers

3

The hotel is OK, nothing out of the ordinary and a bit weak in customer service considering others of the same brand. They are well located. Other options in the area that I also recommend are the...

Jorge W

remain a very nice building

3

the accomodations are very good, breakfast is poor, no acceptable in this type of hotel: service are poor, forgot to make my room once, nice expresso machine with capsules. Fruits and cheeses not...

Andre D

Home for us !

5

We have been staying in Marriott hotels since the fall of last year. We moved to Sao Paulo from the Sheraton Grand Rio in March of 2021. I am not sure how best to say thank to a such great staff...

flakaroni

Always my favorite place to stay in Sao Paulo

5

I have stayed at the Renaissance Sao Paulo 3 times now, and every time is fantastic. The staff is friendly and service is top notch. Rooms are always clean and comfortable. We were upgraded to a...

Alexandre C

Nice Hotel, but be careful with billing

3

The hotel is really nice, very well located, very friendly staff - no complaints about them -, but you need to be really, extra careful with the front desk and what goes into your account. Also, we...

nb424

Unremarkable, but perfect.

5

Great bed, loved the electronic shutters that made sleep a dream. Awesome location and helpful staff. Hotel is a little worn down, but not in any way that ruined my three day stay. If the pool is...

Mat-Dxb

Great hotel in a perfect location

5

The hotel is a well located hotel in the city center of SÃ£o Paulo. Fantastic gym, great breakfast and very friendly staff welcoming you at the hotel. The room is a bit worn but still clean and...

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